Refund & Cancellation Policy

1. Free trial

New households get a 7-day free trial. We do not ask for a payment method to start the trial. You are not charged anything until you choose to subscribe.

When the trial ends, your account is locked rather than deleted. No recipes are removed and no charges are applied automatically. To continue using the app you can:

• Subscribe on the web (billed by Stripe) or in the iOS / Android app (billed by the App Store or Google Play)
• Redeem a beta access code if you have one
• Export your data and walk away

1a. Beta access codes

Beta access codes grant lifetime free access to the redeeming household, or a defined-period grant if the code says so. Codes are non-monetary, non-transferable, and do not constitute payment for services. We may revoke any code or any code-granted access at our discretion if a code was distributed improperly, has reached its usage limit, or is being used in violation of these Terms. We will not refund anything, since nothing was paid.

2. Cancellation

You can cancel a web subscription at any time from the Billing section of your Settings page, and an App Store or Google Play subscription from your device's subscription settings. Your cancellation takes effect at the end of the current billing period. You keep access until then, after which your household loses access to recipe editing, sharing, and adding new recipes.

Monthly plans stop renewing at the end of the current month. Annual plans stop renewing at the end of the current annual period.

Cancelling a subscription is separate from deleting your account. Your account, household, and recipes stay intact when you cancel. Only billing stops. Deleting your account cancels a web (Stripe) subscription right away; an App Store or Google Play subscription must be cancelled in the store, or it keeps renewing. If you also want your account permanently removed, see Terms section 10 for the deletion flow.

2a. App Store and Google Play subscriptions

If you subscribed inside the iOS or Android app, your subscription is billed by Apple or Google, not by TeAvon. Manage or cancel it in your device's subscription settings: App Store or Google Play.

Refunds for store purchases are decided by the store under its own policy (Apple through reportaproblem.apple.com, Google through the Play Store refund process). We cannot issue or deny those refunds ourselves. A household is billed by one channel at a time: subscribing in the app while a web subscription is active ends the web subscription at the end of its paid period.

3. Refunds

For web subscriptions billed by Stripe, we do not issue refunds for subscription fees already paid, including partial or unused portions of a paid period.

Because access continues through the end of the paid period, cancelling any time before renewal ensures you aren't charged going forward.

EU/UK consumers: by subscribing you request immediate access to a digital service and acknowledge that, once the service begins, the statutory 14-day withdrawal right no longer applies. The free trial exists so you can fully evaluate TeAvon before paying anything.

Exceptions are considered case-by-case only for duplicate charges, a service outage that lasted more than 72 hours during your billing period, or fraudulent charges. Contact support@teavon.co with your account email and the date of the charge. We reply within 3 business days.

4. Payment failures

If a payment fails, your subscription enters a 3-day grace period during which you retain full access. We'll email you to update your card. If the payment still fails after the grace period, your subscription is marked canceled and access is restricted until billing is restored.

5. Changing plans

You can switch between monthly and annual billing from the Billing section. Switches take effect at the end of your current billing period. We do not pro-rate mid-period. In the iOS and Android apps, tier changes go through the App Store or Google Play and follow the store's rules.

6. Chargebacks

Please contact us before initiating a chargeback with your card issuer. Chargebacks filed in bad faith, for example on a subscription you actively used, may result in permanent account suspension. We'll work with you to resolve any billing dispute directly.

7. Contact

Questions about this policy? Email support@teavon.co.