Refund & Cancellation Policy

1. Free trial

New households get a 7-day free trial. We do not ask for a payment method to start the trial. You are not charged anything until you choose to subscribe.

When the trial ends, your account is locked rather than deleted. No recipes are removed and no charges are applied automatically. To continue using the app you can:

• Subscribe through Stripe Checkout
• Redeem a beta access code if you have one
• Export your data and walk away

1a. Beta access codes

Beta access codes grant lifetime free access to the redeeming household, or a defined-period grant if the code says so. Codes are non-monetary, non-transferable, and do not constitute payment for services. We may revoke any code or any code-granted access at our discretion if a code was distributed improperly, has reached its usage limit, or is being used in violation of these Terms. We will not refund anything, since nothing was paid.

2. Cancellation

You can cancel your subscription at any time from the Billing section of your Settings page. Your cancellation takes effect at the end of the current billing period. You keep access until then, after which your household loses access to recipe editing, sharing, and adding new recipes.

Monthly plans stop renewing at the end of the current month. Annual plans stop renewing at the end of the current annual period.

Cancelling a subscription is separate from deleting your account. Your account, household, and recipes stay intact when you cancel. Only billing stops. If you also want your account permanently removed, see Terms section 10 for the deletion flow.

3. Refunds

We do not issue refunds for subscription fees already paid, including partial or unused portions of a paid period.

Because access continues through the end of the paid period, cancelling any time before renewal ensures you aren't charged going forward.

Exceptions are considered case-by-case only for duplicate charges, a service outage that lasted more than 72 hours during your billing period, or fraudulent charges. Contact support@teavon.co with your account email and the date of the charge. We reply within 3 business days.

4. Payment failures

If a payment fails, your subscription enters a 3-day grace period during which you retain full access. We'll email you to update your card. If the payment still fails after the grace period, your subscription is marked canceled and access is restricted until billing is restored.

5. Changing plans

You can switch between monthly and annual billing from the Billing section. Switches take effect at the end of your current billing period. We do not pro-rate mid-period.

6. Chargebacks

Please contact us before initiating a chargeback with your card issuer. Chargebacks filed in bad faith, for example on a subscription you actively used, may result in permanent account suspension. We'll work with you to resolve any billing dispute directly.

7. Contact

Questions about this policy? Email support@teavon.co.